DELIVERY
Fireplace delivery is FREE to all UK MAINLAND addresses. Customers ordering in-stock items will receive their orders within 5 days from date of order.
For delivery of accessories and fuel, if not bought at the same time as a fireplace, there is a charge of £4.99
Once your order ships, you will receive a text or email message from 1 of our partner couriers UKMAIL/DHL/APC, notifying you of a planned 1 hour delivery slot. If this time is not suitable, simply reply directly to the couriers to arrange a more convenient slot.
If you have ordered accessories such as fuel, logs or pebbles, these may arrive in separate deliveries. In busy periods please allow 48 hours from receiving the 1st parcel before contacting us about a split delivery.
If for any reason the courier arrives when you are not in, they will leave a contact card for you to re-arrange an alternative time at your convenience.
For Northern Ireland, Channel Isles, Isle of Man, Isle of Wight, Isles of Scilly and Scottish Islands and highlands, please ensure you choose the correct delivery option during the ordering and check out process, or just contact our friendly helpful customer services team on 01443 203994 or email:support@imaginfires.co.uk.
We have currently paused our deliveries to Europe. We hope to resume this shortly.
RETURNS
Our aim is to ensure that every single one of our customers receives a high quality service and product. If you are not totally satisfied with your purchase, as long as it is in its original packaging and unused , and you notify us within 14 days of receiving the item, we will collect the order at your convenience. When we receive it back at our warehouse we will refund your purchase cost minus a small £14.99 charge for collection and re stocking.
For any questions about the products please do not hesitate to contact us.
For full details of our terms and conditions about bioethanol fires that are damaged in transit, or if you change your mind, please see our terms and conditions sections 12 and 13 on our terms and conditions page.
