Secure Payment    

We work closely with the experts of payment systems at Paypal. So regardless of how you choose to pay (we accept Visa, Maestro, Mastercard, American Express and Paypal), your payment is guaranteed safe. Following requests from our more frequent customers we have now also added an Applepay option so you can make your purchase and checkout even quicker when using Safari or Apple devices. 

For full peace of mind about how you are covered when using Paypal, please click here  Paypal's Buyer & Seller Protection (a new window will open).   

Price Match Guarantee

The imaginfires Price Match Guarantee applies to all bioethanol fireplaces that are sold under the 'Imagin' brand. If you can find our bioethanol fires at a lower retail price on other websites, or at any of the many high street and on-line retailers we supply, then we guarantee to beat that price by £10 if you order the same product, with the same specification, from our website (www.imaginfires.co.uk) This price match guarantee applies when you notify us before purchase. Not valid for any products or prices that are brought to our attention after your purchase. Not valid for bioethanol fuel, accessories or any products other than bioethanol fireplaces that are sold under the imagin brand on other e-commerce sites. Products must be identical in colour, material and specification. All delivery charges must also be considered when comparing price. The price match guarantee may be withdrawn at any time at the discretion of Tivolli Ltd. Any products purchased under the Price Match Guarantee and returned to us under the Distance Selling Regulations will be refunded at the price paid. Should you have any further questions, please contact us at support@imaginfires.com 

Product Warranty

We want you to be delighted with your imaginfires bioethanol fireplace, so we offer a 12 months warranty on all our bioethanol fireplaces. If any of our bioethanol fires develop faults that are clearly caused by a manufacturing or production issue, and occur within 12 months of delivery of the Goods, we will gladly offer you a refund or replacement (if available) for up to 12 months from date of delivery. Please just send us an email at support@imaginfires.com detailing the fault. Please check your fireplace for minor scratches or dents before fitting it to the wall. We can not be held liable for any scratches or dents once fitted to the wall.  It would greatly help if you could also attach a picture of any problem. We will then get back to you within 72 hours to request the return of the item. Once received back in our warehouse, please then allow us a further 72 hours to examine the product.  We will then contact you to arrange a refund or replacement item (as preferred by you, and assuming that the same product is available, or an alternative product at the current value).